LetzFuel
PIXEL FOUNDRYContact
LETZFUEL

SUPPORT · WE READ EVERY MESSAGE

Need a hand?Ask us.

LetzFuel is made by a small independent studio in Luxembourg, and support goes straight to the people who write the code. No ticket queue, no bot. Most of what people write about is answered below; anything else, the form is a message away.

Typical replyWithin 2 working days
DeveloperPixel Foundry · Luxembourg
01 / GENERAL

Ask anything

Questions about how LetzFuel works, what it shows, or what is coming next.

contact@pixelfoundry.lu
02 / SOMETHING BROKE

Report a bug

Tell us your device, your OS version and what you were doing. The more precise, the faster the fix.

Send a bug report
03 / PRIVACY

Your data

No account, no analytics, nothing stored on our side. The policy spells out exactly what stays on your phone.

Read the privacy policy

04 / WRITE TO US

Tell us whathappened.

Fill this in and press send and it goes straight to the studio inbox, no mail app required. Your device and app version help more than anything else; they usually turn a guess into an answer.

Pressing send delivers this straight to the studio inbox. No mail app, no account. We use your address to reply and nothing else, and the message is kept as email rather than in any database. Prefer to write it yourself? contact@pixelfoundry.lu

05 / COMMON QUESTIONS

Asked before.

Where do the prices come from?

LetzFuel shows Luxembourg’s official maximum prices for Super 95, Super 98 and diesel, as published by the state, together with station information derived from open data. Across the border, the map uses each country’s own official source: Statbel’s regulated maximum for Belgium, the French Government’s fuel-price platform for France, and Tankerkönig (the Bundeskartellamt’s MTS-K data) for Germany.

The maximum price is set nationally, so every station in Luxembourg shares it. What differs between them is the location, the opening hours and the services, not the regulated ceiling.

A price looks wrong, or a station is missing.

Tell us and we will chase it. LetzFuel does not set prices. It reads them from the official sources, so a wrong number is either a source that has not refreshed yet or something we should be reading differently.

Send the station, what LetzFuel showed, what you saw at the pump and roughly when, to contact@pixelfoundry.lu.

Alerts are not arriving.

Alerts are created on your device from the official data, so three things need to be true: notification permission granted to LetzFuel, alerts switched on inside the app, and background refresh allowed by your operating system.

On iOS check Settings → LetzFuel → Notifications and Background App Refresh. On Android check the app’s notification settings and make sure battery optimisation is not restricting it. If all three look right and nothing arrives, write to us with your device and OS version.

The app cannot find stations near me.

Nearby stations need location permission. If you declined it, or granted it only once, LetzFuel cannot work out what is close. The map and the price list still work without it.

Grant or restore access in your device settings under LetzFuel, then reopen the app. Your location is used on the device and is never sent to Pixel Foundry.

The widget is not updating.

Widgets are refreshed by the operating system on its own schedule, not on demand, so a few minutes of lag is normal. If a widget has been stale for much longer, remove it and add it again, and make sure background refresh is permitted for LetzFuel. If it persists, tell us which widget size and which platform.

Do I need an account?

No. LetzFuel has no accounts and no sign-in, which also means there is no account to delete. Everything the app keeps (your preferred fuel, tank size, alert thresholds and cached station data) lives on your device and is removed when you delete the app. The privacy policy sets out the detail.

How do I delete my data?

Deleting the app removes everything LetzFuel stores, subject to whatever backup behaviour your operating system applies to app data. We hold nothing on a server, so there is nothing for us to erase on your behalf. If you would like that confirmed in writing, ask and we will send it.

Am I on the latest version?

Updates go out through the store you installed from, so the quickest check is your store’s update list: LetzFuel on the App Store or Google Play. A surprising share of reported problems are already fixed in a build that has not been installed yet, so it is worth checking before writing in.

Which languages does LetzFuel speak?

English, French, German and Luxembourgish. The app follows your phone’s language automatically, and you can change it at any time in the app’s settings.

06 / THE DETAILS

Get the app
LetzFuel is out on both platforms: the App Store and Google Play.
Applies to
LetzFuel for iPhone, iPad and Android, with the watch, widget, CarPlay and Android Auto experiences that ship alongside them.
Requirements
A current version of iOS or Android and an internet connection to fetch prices. Location permission is optional and only powers the nearby-station features.
Languages
English, French, German and Luxembourgish.
Accounts
None. There is nothing to register, nothing to sign into and no account to delete.
Privacy
No advertising, no analytics profile and no Pixel Foundry server holding your data. Read the full privacy policy.
Developer
Pixel Foundry, an independent mobile app studio in Luxembourg. pixelfoundry.lu

STILL STUCK?

A person will answer.

contact@pixelfoundry.lu